Return Policy:
Returns are allowed within 3 days of receiving the shipment
The shipment must arrive to us with all its accessories and labels.
We do not accept the return of a product that has been used or benefited from
If the product has a manufacturing defect, the return is free
Return method
Contact us via WhatsApp and send the order number
A return policy will be issued to you via Aramex and it must be delivered to the nearest Aramex branch, and after ensuring the safety of the product and its return to us in good condition, the amount due for the returned product will be returned to you, minus the shipping fee of 50 riyals
Exchange policy
Allowed within 3 days of receiving the shipment
The shipment must reach us with all its accessories and labels
We do not accept the exchange of a product that has been used
If the product has a manufacturing defect, the exchange is free
The customer bears the replacement costs of 50 riyals for the shipping company to reach our warehouse in Saudi Arabia
Exchange method
Contact us via WhatsApp and send the order number
The customer must pay 50 riyals in shipping fees before issuing the policy, and then a replacement policy will be issued to you via Aramex and it must be delivered to the nearest Aramex branch, and after verification From the safety of the product and its return to us in good condition, the replacement product will be shipped to you
*If the customer does not receive the shipment and it is returned to our headquarters in Saudi Arabia, 100 riyals will be charged.
If the customer does not deliver the shipment to the shipping company within 3 days, the return will be canceled and the fees cannot be refunded
The products included in the National Day offers cannot be replaced, only returned, and the customer bears the shipping costs of 50 riyals